BEST WESTERN PLUS Vineyard Inn & Suites
The World's Largest Hotel Chain®

Finger Lakes Press Releases

BEST WESTERN PLUS VINEYARD INN AND SUITES EARNS
2017 TRIPADVISOR CERTIFICATE OF EXCELLENCE

Certificate of Excellence 2017

PENN YAN, NEW YORK – January 3, 2018 – The Best Western PLUS Vineyard Inn and Suites located in the heart of Finger Lakes wine country of Upstate New York is pleased to share that it has received the 2017 TripAdvisor® Certificate of Excellence Award. The achievement celebrates hospitality businesses that have earned great guest reviews on TripAdvisor over the past year. Certificate of Excellence recipients have continually delivered a quality customer experience.

The Hotel Manager, Megan Cocola, commented on their latest recognition stating, “On behalf of the Vineyard Inn and Suites, we are honored to have earned the TripAdvisor Certificate of Excellence award for the fifth year running. There is no greater compliment than being recognized by our guests for our superior customer service, cleanliness, and value. We are proud of the accomplishments that we have made in 2017 and are looking forward to another great year”. In addition to customer service, our central location and locally sourced breakfast are mentioned frequently in our reviews by our guests.

“TripAdvisor is excited to announce the recipients of the 2017 Certificate of Excellence, which celebrates hospitality businesses that have consistently received strong praise and ratings from travelers,” said Heather Leisman, Vice President of Industry Marketing, TripAdvisor. “This recognition allows us to publicly honor businesses that are actively engaging with customers and using feedback to help travelers identify and confidently book the right property at the right price.”

To make a reservation, call the hotel directly at 800-823-0612 or reservations can also be made online at vineyardinnandsuites.com

 

 

Charlie Spacek Honored by Best Western Plus Vineyard Inn and Suites

Brian Zerges and Rolf Zerges Presenting the Plaque in honor of Charlie to his wife and son.

Late housepainting artist and avid outdoorsman praised for his contributions to the community.

 

PENN YAN, NY (Dec. 14, 2017) -- Like many of the victorian houses in Penn Yan, the Best Western Vineyard Inn and Suites bears a distinctive color scheme, and even architectural and landscape elements that were conceived by one man, the late Charlie Spacek.

Inspired by the “Painted Ladies” of San Francisco, Spacek expanded his house painting business and reputation by choosing a somewhat more sedate palette of colors, but with the same intent — to highlight the rich architectural details of houses in the Penn Yan area that had too long been hidden under layers of white paint that covered them in the decades after the more ornamental tastes of the 19th century had faded.

Brian Zerges, owner of the Best Western, admired Charlie’s work and his drive to improve the overall appearance of his home town. So naturally, Zerges consulted with Spacek as he was planning to build the hotel, and that relationship became a stronger and deeper friendship rather than just a business deal.

Spacek was remembered by Zerges Saturday, Dec. 9 when he invited Charlie’s family and friends to a special ceremony to unveil a bronze plaque installed on the pergola Charlie designed for the front of the hotel. Spacek’s influence, seen on almost every block in Penn Yan, is especially strong on the corner of Lake and Brown Streets. Starting with the house he grew up in on the corner, Charlie also chose the colors for the hotel and the houses beyond, all in a progressive theme of color coordination and architectural display.

“He was truly an artist,” says Zerges. “There are 12 colors on the hotel, 16 colors on one house, and 12 on the others — all different. That’s over 50 colors! And they work together beautifully.”

Longtime friend and business associate, Skip Banach of Pinckney Paint and Decorating (formerly McGoverns) called Charlie “a perfectionist who would never just paint a house white.” Banach’s story was followed by others who spoke of the ribbing Charlie would get from people passing his jobs. Other stories followed, focusing on his hard work and his desire to please people and help them see the happiness in life.

Part of that outreach included his communicating his love of outdoor sports to young people by taking them hunting and fishing, and writing about their accomplishments in The Chronicle-Express and for the radio. Brian Zerges’ father, Rolf, related how Spacek took his great neice out for her first fishing experience and how much it meant to her.

In light of Charlie’s love of the outdoors, Brian Zerges also made a $500 donation to the Yates County Sportman’s Association, presented to Scott Backer, who says they are developing a 3-D archery target range in Charlie’s memory.

Much was also made of how much Charlie adored his wife, Barb. She and their son, Tim, who recently returned to the area with his wife and children, thanked Zerges and everyone gathered for the honor done to the man they loved so much. “Thank you for keeping his memory alive,” Barb said with a genuine smile of happiness.

For reservations, call the hotel directly at 800-823-0612 or call Best Western’s 24-hour, toll-free number at 1-800-WESTERN. Reservations are also available online at vineyardinnandsuites.com.

 

Best Western PLUS Vineyard Inn and Suites Recognized as the Customer Care Champion in the Northeast US

PENN YAN, NY (May 2, 2017) -- The Best Western PLUS Vineyard Inn and Suites in Penn Yan, NY received the Champion Customer Care Award at Best Western® Hotels & Resorts’ District VII Meeting held recently in National Harbor, Maryland. The award was presented in front of several hundred District VII Best Western hoteliers from Ohio, West Virginia, Virginia, Pennsylvania, New Jersey, Delaware, Maryland, District of Columbia, New York, Vermont, New Hampshire, Massachusetts, Rhode Island, Connecticut, Maine, Nova Scotia, New Brunswick, Newfoundland, Prince Edward Island and Quebec.

This honor is bestowed upon those member properties that demonstrate and best exemplify exceptional levels of service and care. The hotels must also meet quality and design standards and other membership requirements to qualify.

The Best Western PLUS Vineyard Inn and Suites was recognized as receiving the highest customer service survey responses out of the 313 hotels in its district, the top hotel in New York State, and placed third amongst the 842 Best Western PLUS and Best Western Premier hotels in all of North America. The Penn Yan hotel is one of only 101 hotels out of more than 2,100 properties in the U.S. and Canada to receive this designation this year.

“I am pleased to congratulate the Best Western PLUS Vineyard Inn and Suites on receiving the Champion Customer Care Award,” said Terry Bichsel, Chairman of Best Western Hotels & Resorts’ Board of Directors. “As Best Western continues to evolve and meet the needs of today’s travelers, this award honors exemplary hotels that deliver on guest expectations, drive our brand forward, and continue our reign as a leader in hospitality.”

With this award, the Best Western PLUS Vineyard Inn and Suites sustains its notability as one of the highest ranked hotels in the Finger Lakes for customer service. In addition to a consistently being ranked within the top 10 hotels in the Finger Lakes on TripAdvisor®, in 2015 Best Western International awarded the hotel the M. K. Guertin Award for being the top ranked hotel in North America.

Located at 142 Lake Street in Penn Yan, NY the Best Western PLUS Vineyard Inn and Suites features 57 rooms and premium amenities including an indoor heated pool and hot tub, fitness facility, business center, free high speed Wi-Fi, and a complimentary hot Finger Lakes inspired breakfast each morning.

For reservations, call the hotel directly at 800-823-0612 or call Best Western’s 24-hour, toll-free number at 1-800-WESTERN. Reservations are also available online at vineyardinnandsuites.com.

 

Best Western Vineyard Inn and Suites Recognized As A Best Western Customer Care Champion At Hotel Chain's 2012 Convention and Global Conference

Penn Yan (Dec. 12, 2012) -- The BEST WESTERN Vineyard Inn and Suites in Penn Yan received the Best Western Champion Customer Care Award at Best Western International’s Convention and Global Conference held recently in Las Vegas, Nev. The award was presented in front of more than 2,000 industry peers.

This select honor is bestowed upon those Member properties that demonstrate and best exemplify exceptional levels of service and care. The hotels must also meet design standards and other membership requirements to qualify.

The BEST WESTERN Vineyard Inn and Suites was one of only 117 hotels out of more than 2,400 properties in the U.S. and Canada to receive this designation this year.

“The Best Western Champion Awards recognize those Best Western hotels that truly demonstrate the highest levels of quality and service,” said Devang Amin, Chairman of Best Western International’s Board of Directors. “The BEST WESTERN Vineyard Inn and Suites is a brand leader in caring for our guests.”

Located at 142 Lake Street, Penn Yan, New York, the BEST WESTERN Vineyard Inn and Suites features 43 rooms and Complementary Finger Lakes inspired Hot breakfast, an indoor heated pool, fitness center, on-site concierge service, 24-hour front desk, boat & trailer parking and motorcoach & RV parking.

For reservations, call the hotel directly at 800-823-0612 or call Best Western’s 24-hour, toll-free number at 1-800-WESTERN. Reservations are also available through the hotel chain’s website at bestwestern.com.

ABOUT BEST WESTERN INTERNATIONAL, INC.

Best Western International, Inc., headquartered in Phoenix, Ariz., is a privately held hotel brand made up of more than 4,000* BEST WESTERN®, BEST WESTERN PLUS® and BEST WESTERN PREMIER® hotels in more than 100* countries and territories worldwide. Now celebrating 66 years of hospitality, Best Western welcomes hundreds of thousands of guests nightly. Best Western provides its hoteliers with global operational, sales, marketing and promotional support, and online and mobile booking capabilities. More than 15 million travelers are members of the brand’s award-winning loyalty program Best Western Rewards®, one of the few programs in which members earn points that never expire and can be redeemed at any Best Western hotel worldwide. The brand’s partnerships with AAA/CAA, racecar driver Michael Waltrip, and Harley-Davidson® provide travelers with exciting ways to interact with the brand. Best Western in 2011 was named AAA’s and CAA’s Hotel Partner of the Year and bestwestern.com was named the 2011 Compuware Best of the Web Gold award winner. For more information or to make a reservation, please visit bestwestern.com.

*Numbers are approximate and may fluctuate.

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