Career Opportunities
Current Openings
Represents the hotel to the guest throughout all stages of the guests stay in a positive and professional manner. This position is responsible for handling any and all guest interaction. They take reservations by phone and in person. They also check guests in and out daily. They handle all financial transactions with the guest, and solve or pass along any issues in relation to the guest.They work on hotel laundry, as well as setting up/cleaning up breakfast.
- Registers guest and assigns rooms utilizing MSI computer systems. Presents options and alternatives to guests and offers assistance in making choices.
- Assists in pre-registration and blocking of rooms for reservations.
- Thoroughly understands and adheres to proper credit, check cashing and cash handling policies and procedures. Verifies the guest payment methods and follows established credit checking procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available and room rates.
- Uses trained selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notifying housekeeping lead of all check-outs, late check outs, early check ins, special requests and party day rooms.
- Possesses a working knowledge of the reservation department. Takes same day reservations and future reservations. Knows cancellation procedures.
- Knows how to use front office equipment.
- Processes guest check outs.
- Uses proper telephone etiquette at all times.
- Uses proper mail, package and message handling procedures.
- Attends department meetings as required by Hotel Supervisor.
- Adhere and uphold company policies and procedures as related to safety, employee morale as well as the mission and values of the organization.
- Maintains cleanliness and neatness of front desk area.
- Maintains a professional appearance at all times.
- Understands that business demands may make it necessary to schedule employees from their accustomed shift to other shifts.
- 1-2 years work experience in a customer service type position, preferably in a hotel or inn.
- Excellent customer service skills. Sales minded. All employees are expected to provide a High Hospitality Standard in Customer Service. Employees are responsible for correcting and reporting all situations that could adversely affect the customer’s experience. Examples of this would be picking up garbage, cigarette butts, shoveling up snow from sidewalks, etc.
- Computer knowledge required.
- Ability to work a flexible work schedule necessary to support a 24x7 hospitality industry
Housekeepers play a critical role in guest satisfaction. Quality should be first and foremost. Cleans guest rooms and any public areas according to the property’s standards. They also work on laundry, general building cleanliness, and deep cleaning especially dirty areas in the hotel. Housekeepers also assist with breakfast.
- Enters and prepares rooms for cleaning. Cleans according to specific trained guidelines as outlined by Housekeeping lead.
- Makes the bed or beds.
- Dusts the room and furniture.
- Replenishes guest room and bath supplies.
- Cleans the bathroom thoroughly.
- Cleans the closet.
- Vacuums the carpet.
- Checks and secures the room.
- Records or reports lost and found items according to hotel policy.
- Cleans public areas according to direction given by housekeeping lead.
- Maintains and stocks housekeeping carts.
- Completes laundry for the hotel and FLPP as required.
- Participate in meetings as requested by Director and Assistant Supervisor.
- Adhere and uphold company policies and procedures as related to safety, employee morale, dress code as well as the mission and values of the organization.
- Maintain professionalism of housekeeping by ensuring a clean, uncluttered and well-supplied workspace.
- Minimum 1 year work experience in a housekeeping position, preferably in a hotel or inn.
- Excellent customer service skills.
- Computer knowledge helpful.
- Ability to work a flexible work schedule necessary to support a 24x7 hospitality industry.
- All employees are expected to provide a High Hospitality Standard in Customer Service. Employees are responsible for correcting and reporting all situations that could adversely affect the customer’s experience. Examples of this would be picking up garbage, cigarette butts, shoveling up snow from sidewalks, etc.
- Ability to lift and carry 50 pounds up and down stairs
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Most positions require a valid driver's license and reliable vehicle. All positions require a flexible schedule to accommodate the hospitality industry (including holidays and weekends.) All candidates must have a motivated, honest work ethic.
BEST WESTERN PLUS Vineyard Inn & Suites offers a competitive rate of pay, comprehensive benefits package, along with growth and promotion opportunities. Compensation commensurate with experience.
Background checks are performed on qualified candidates.
Equal Opportunity/Affirmative Action Employer
BEST WESTERN PLUS Vineyard Inn & Suites
is an Equal Opportunity/Affirmative Action Employer
Application Fraud & Misrepresentation
By applying for a job with BEST WESTERN PLUS Vineyard Inn & Suites you certify that all statements made on any and all material collected during the hiring process are true, complete and accurate and understand that misrepresentation or omission of facts called for in the employment application, resume, interview process or other application material may prohibit consideration for employment at BEST WESTERN PLUS Vineyard Inn & Suites and is cause for immediate termination if employed.
Reference and Background Checking
Applying for a specific job authorizes BEST WESTERN PLUS Vineyard Inn & Suites to contact your schools, your current and former employers, or other references for the purpose of verifying information and/or obtaining an account of your education, work experience and skills. By applying for a job you agree to hold any and all of your reference sources harmless and free of any liability for releasing such information.
Employment Eligibility Verification
All offers of employment by BEST WESTERN PLUS Vineyard Inn & Suites are contingent on the provision of satisfactory proof of your identity and legal authority to work in the United States. Prior to or on your first day of employment, you must comply with the requirements of the Immigration and Naturalization Service’s Employment Eligibility Verification (I-9 Form).
Offers of Employment
Please be advised that BEST WESTERN PLUS Vineyard Inn & Suites will not be bound by offers or conditions of employment other than those made in official offer letters.
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